In this blog of ‘Career Insights’ series we talk to Amanda Cross, US Country Manager and Executive Director of Service Strategies of CROS NT, to find out more on her career path, achievements, current role at CROS NT and her interests outside of work.
Have you always been interested in Life Sciences?
Not really. Truth be told, I wanted to study economics. However, it turned out to not be for me, so I decided to look for something else. This is when I considered the statistics courses that I had taken during my first year in college and seemed to be quite interesting and fun. This is how, by pure chance, I ended up being a statistician.
My getting into Life Sciences was also a pure, and lucky, coincidence. I was looking for a job after graduation, so my mother recommended me for an internship at her company which happened… to be a pharmaceutical company. The rest, as they say, is history. I love clinical research and cannot imagine working in any other field.
In CROS NT you hold the positions of US Country Manager and Executive Director of Service Strategies. What was your road to such a dual role?
Over my career, I gravitated towards small, specialty CROs, where, as a statistician, I tended to serve as the primary customer contact point. Eventually, I took on more and more project management and account management responsibilities, which helped prepare me for my current role at CROS NT. As Country Manager, I support the activities in the US, including business development, and in my other role I like to think I serve as a bridge between business development and operations. I help to understand customer needs and support CROS NT in developing and presenting the best solution.
What does your day typically look like?
With so many of my colleagues in Europe, my day starts early with a pre-dawn e-mail scan to catch up with what is already happening. My mornings are usually very full with meetings and ad-hoc discussions covering a variety of topics: triage of new RFPs, team meetings with customers and partners, internal meetings to support business development and process improvement, and general team support. My afternoons tend to be quieter and I do much of my focused work then: presentation or document development, proposal review or writing, managing the various items on my to-do list. The reality is no two days are ever the same, and I thoroughly enjoy the variety!
What do you enjoy the most about working in CROS NT?
My co-workers, the professional development support, and the variety. If I could have designed my ideal role, it would basically be the job I have now, and I am thankful for the support I have at CROS NT to make that happen. I am grateful to be able to use my skills to support clinical research and help customers understand how to manage their data. I love data.
What do you see as the most important skills in your professional role?
Flexibility, understanding, and organization. Flexibility because priorities change every day, so you have to be able to adapt and manage the timing conflicts. Understanding of the customer’s needs and the demands on co-worker’s time will help solutions develop more easily. And organization, because having multiple responsibilities means a good notebook and a well-organized to-do list is paramount!
What are your personal values?
Trust, honesty, loyalty, responsibility.
What do you love to do in your spare time?
I love to read, so will often unwind with a good book, usually whatever is on my book club’s schedule or something off of my running “to read” list. I also enjoy going out and listening to local bands with friends. Of course, this last one has been a rare event lately, unfortunately, so I am looking forward to the re-opening of businesses!
Would you like to join our talented team? If you think you are the right person for us, please have a look at the job positions currently open.